Return & Refund Policy

Welcome to www.xpchannel.com ("we," "our," or "us"). This website is operated by Acoustte Digital Services Private Limited, whose details can be found at www.acoustte.com.

1. Eligibility:

We understand that circumstances may lead to a refund request. Please review the eligibility criteria outlined below:
Subscription & On-Demand Content
Refund requests for subscriptions or on-demand content must be made within 7 days from the date of purchase.
We encourage users to explore free previews or sample content before making a purchase to ensure our services meet your expectations.
Live Event Access
Live streaming events are non-refundable once access has been initiated. If you have technical concerns before an event starts, please contact us immediately.

2.Conditions for Refund Approval

A refund request may be considered if:
  • The purchased content or subscription has not been accessed or used.
  • No features, benefits, or services related to the purchase have been utilized.
Refunds will not be processed under the following conditions:
  • The content (live event, subscription, or on-demand video) has been viewed, accessed, or partially used.
  • Any associated perks, services, or member benefits have been utilized.

3. Refund Request Process:

To request a refund, follow these steps:
  • Contact us at contact@xpchannel.com within 7 days of purchase.
  • Provide your purchase details (order ID, email, and transaction reference).
  • Our support team will review your request and confirm eligibility.

4. Refund Processing Time:

Approved refunds will be processed within 7-14 business days.
  • The refund will be credited to the original payment method used during purchase.
  • Processing time may vary based on your bank or payment provider.

5. Non-Refundable Items & Exceptions:

The following cannot be refunded:
  • Live event purchases after the stream has started.
  • Subscriptions or on-demand content that have been accessed or partially used.
  • Any third-party services purchased through XP Channel.

6. Contact Information:

For any questions about our Return & Refund Policy, or if you need assistance, please contact our customer support team at contact@xpchannel.com.

Company Address:

ACOUSTTE DIGITAL SERVICES PRIVATE LIMITED
Office location: SCO 261, 2nd Floor, Sector 14,
Panchkula, Haryana 134109